Frequently asked questions
How should we send our artwork?
Email it to firstname.lastname@example.org. Please send all art ready to print with the correct size, format, and all color/placement specs listed. Art work that is not in the correct format will be returned or subject to a design fee.
How should we prepare our artwork?
All artwork must be in Adobe PHOTOSHOP and ILLUSTRATOR files, (i.e, PSD, TIFF, AI, or EPS.) All files must be in a vector format with a minimum of 300 dpi. Paper hard copies should be clean and ready to scan.
Can I mix and match shirt colors?
What is your average turnaround time?
7-10 business days (not including shipping). We can prepare rush orders. Let us know your deadline and we'll meet it.
Can you do RUSH orders?
Usually we can accept rush orders, but there may be an additional charge. Contact us to see if it applies to your order.
What forms of payment do you accept?
All major credit cards and payments online through paypal.com. We also accept checks/money orders. All payments are due in full before the start of the project.
Do you have a color chart for clothing items?
Yes, ask and we'll email it. Colors on web browsers may vary.
What are my choices for INK colors?
Send us a PMS (Pantone Matching System) number, and we'll match it. Every ink color is custom mixed to provide the most accurate recreation of your art. We even have neon colors, metallics, and glow-in-the-dark inks for special projects.
I'd like to place a re-order. Did you save my art so I can re-order more?
All designs are safely filed away for future use, so if you re-order we still have your artwork.